Planned
Planned pricing
These are the starting prices we plan to charge our first clients in early 2027. We're not taking payment yet.
| Item | Planned price |
|---|---|
| Fit Call (30 minutes) | Free |
| Setup | from $1,500 |
| Care plan (hosting, upkeep, support, monthly changes) | from $199/month |
Every build is quoted after a free 30-minute fit call. You'll get a fixed written quote before any work starts.
Early clients: Taking on a small number of early clients in early 2027. Early clients get founding pricing.
What the monthly care plan covers
- Included: the core license, hosting, backups, monitoring, security updates, support (Weekdays 9am to 6pm ET for everyday requests. P1 outages are handled any time.), and monthly changes.
- Not included: new modules beyond your plan, third-party fees like SMS or payment processing, and non-urgent work outside support hours.
Support response targets
| Severity | What it means | Response target |
|---|---|---|
| P1 | System down or blocking work | We start right away, any time |
| P2 | Something broken, with a workaround | Same day |
| P3 | Minor issue or change request | Within 1 week |
Why monthly instead of one big invoice
A one-off build starts getting old the day it ships. Paying monthly means a team is responsible for keeping it running, patched and improving. One lead engineer owns your system from first call to ongoing care, so you always know who's answering.
Your exit plan
- Export all of your data any time as CSV or a database dump.
- If SmartBizOps ever stops operating, you get 90 days' notice, your system's source code, a deploy guide and a full data export, so another engineer can take over.